Shipping & Returns Policy

• Please read the following carefully to ensure the correct delivery of your gift or package.
• If it is a priority that your package arrives the next or 2^nd business day, please make sure you place your order before 4:00pm EST.  Please include a preferred arrival date in the message field so we don’t have to call you to confirm the order which may delay your gift arriving on time. Packages that must be rerouted because of wrong addresses will be charged the $10 fee imposed by UPS, so please make sure the shipping address is correct. We are not responsible for mistakes you make while ordering and only the cost of reusable items will be refunded if the package is returned to us. We will have to charge you to reship the package.
• While ordering, please be sure to include the proper email address and phone number so if we need to contact you immediately after you place the order we can. 
• Please contact us with any questions at 866-551-GIFT(4438) or email us at sales@fastgifts.com

• Unless you request otherwise, we will ship all packages the day they are ordered. As long as the order is received by 4:00 PM EST. Any order received after 4:00pm EST will ship the following day provided the following day is not a Saturday, Sunday or Holiday. If you have special needs, please call us.

Return Possibilities Chart
Issue	Action
Cancelled order	If the order is cancelled by 4pm EST, then FastGifts.com will not ship the original order and then credit will be issued to the custoomer for the product and shipping.  If the order is cancelled after 4pm, the customer will be charged the full amount.
Customer unhappy with quality of product	FastGifts.com will reship the package.  If the customer does not want the package to be reshipped then FastGifts.com will credit the product and shipping.
Damaged Product	FastGifts.com will file a claim with UPS and reship the package.  If the customer does not want the package to be reshipped then FastGifts.com will credit the product and shipping (1)
Delivered to correct address but recipient never received package	FastGifts.com will charge for shipping on the reship
Incorrect address - FastGifts.com error	If the package does not get there then FastGifts.com will reship it.  If the customer does not want the package to be reshipped then FastGifts.com will credit the product and shipping (1)
Incorrect address - Customer error	The customer will be charged if the package does not get there.  If the package does get there, the partner will be passed along the UPS address correction fee
Incorrect item shipped	FastGifts.com will reship the package.  If the customer does not want the package to be reshipped then FastGifts.com will credit the product and shipping
Package never shipped	FastGifts.com will credit the product and shipping
Package was delivered late.  UPS error	FastGifts.com will file a claim with UPS and will credit the product and shipping if requested if claim is honored by UPS
Package delivered late - FastGifts.com error	FastGifts.com will credit the product and shipping
Package delivered to correct address but refused by recipient	Full charge to Customer
Additional Information
- Please allow some delay for college campuses, hospitals and studios due to past experience with UPS/FedEx
- FastGifts.com only guarantees a specific date of delivery for Overnight shipping.
- Please add 1 day to the delivery times for packages going to Alaska and Hawaii
-PO box, APO and rural Rte. addresses will be shipped via Priority Mail and charged a Regular Rate
- During the month of December, FastGifts.com guarantees the week of arrival only (no specific date) for regular shipping
- Order complaints must be addressed within 30 days

Please review the information below for a more detailed explanation of UPS shipping options and policies:

UPS Service Guarantee

UPS guarantees on-schedule delivery of packages shipped via UPS Air Services, where such services are available, to every address in the United States.

UPS guarantees on-schedule delivery of packages shipped via UPS Next Day Air and UPS 2nd Day Air, where such services are available, to every address in Puerto Rico.

UPS guarantees on-schedule delivery of packages shipped via UPS 3 Day Select, where such services are available, to every address in the 48 contiguous states.

UPS guarantees on-schedule delivery of packages shipped via UPS Ground, where such services are available, to every address in the 48 contiguous states.


"Business day" means Monday through Friday except the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving Day*
- Christmas Day
- New Year’s Eve*

Special Handling of Undeliverable Packages

Domestic packages refused by the consignees, or which for any other reason cannot be delivered, will be promptly returned to the shipper without additional charge.

Interruption of Service

UPS shall not be liable for any interruption of service due to causes beyond its control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; Hazardous Materials packages improperly offered for transport; the application of security regulations imposed by the government, or otherwise applicable to the delivery location; riots, strikes or other labor disputes; civil commotions; disruptions in air or ground transportation networks; and natural disasters.

Address Correction Charge

If UPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address (examples include, but are not limited to, P.O. boxes, missing suite, apartment, or unit numbers, old addresses, and missing/incorrect ZIP Codes), UPS will determine and make reasonable efforts to secure the correct or complete address. If the correct or complete address is secured, UPS will attempt delivery, and the shipper will be provided with the correct address in order to update its internal records. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for an address correction.

Shipping Options

UPS Next Day Air Early A.M.^®
Guaranteed Early Morning Delivery
When your shipments demand first-thing-in-the-morning delivery, choose UPS Next Day Air^® Early A.M.^®

UPS Next Day Air^®
Guaranteed Overnight Delivery by 10:30 a.m.
UPS Next Day Air^® features fast, reliable delivery to all 50 states and Puerto Rico, making it the right choice for all your overnight shipments.

Some shipments to Alaska and Hawaii require additional time in transit

UPS Next Day Air Saver^®
Guaranteed Overnight Delivery by 3:00 p.m.
UPS Next Day Air Saver^® offers an affordable delivery option for those important shipments that require next-business-day delivery, but don"t have to be there in the morning.

Shipments to residential locations within the Next Day Air Saver area are delivered by end of day

UPS 2nd Day Air A.M.^®
Guaranteed Two-day Delivery by 12:00 Noon
UPS is the only carrier to offer you guaranteed delivery before noon on the second business day to commercial destinations.

UPS 2nd Day Air^®
Guaranteed Second-day Delivery
Use UPS 2nd Day Air^® as an economical alternative for time-sensitive shipments that do not require overnight or morning service.

Deliveries to remote locations in Alaska may take an additional 1-5 days

UPS 3 Day Select^®
Guaranteed Three-day Delivery
UPS 3 Day Select^® offers the ideal mix of economy and guaranteed on-time delivery.

UPS Ground

On-schedule Delivery to U.S. Addresses
Prompt, dependable, low-cost ground delivery makes UPS Ground an excellent choice for all your routine shipments.

Can take anywhere from 2-7 Days depending on location of the country.  If you need your gift to be delivered on a specific day, please do not choose this shipping option.